| Welcome to the www.belenechandia.com website (the Website) Terms and Conditions. Belen Echandia Limited ("Belen Echandia", "we", "us" or "our") provides the content of the website. Your use of and access to the website (the "website") is subject to the terms and conditions set out in this notice and in our Privacy Policy, product-related information and all applicable laws. By using any part of the website in any way you agree to be legally bound by these terms and conditions of use. These Terms and Conditions constitute a contract between you and us. Terms and Conditions may be changed without notice but if this happens, we will post new Terms and Conditions online as soon as practicable. You will be responsible for regularly reviewing these terms and conditions to ensure your continued compliance with them. If you cannot or will not comply with these terms and conditions you must refrain from using the website. Use of the website Belen Echandia Limited is the supplier of all goods sold on the Website and our address is Belen Echandia Online, PO Box London SW10 0XX. By using the website you warrant that all information that you provide to us is true, accurate, complete and current. You must immediately notify us of any changes in your personal information. You can do this by contacting Customer Services or by calling us on 0207 223 8671 (UK) or 00 44 207 223 8671. You also agree to provide us with your genuine personal details and that you will not impersonate any other legal person or company or act in a fraudulent or deceptive manner at any time whilst using the Website. Acceptance of orders We reserve the right to reject, for any reason, any order to purchase made by any person at any time. This might happen if an item is out of stock or we detect an error in price or description on our website. Description of goods Whilst we try to ensure that the website contains accurate information, we can not guarantee nor (to the extent permitted by law) do we warrant in any way that the information on the website, including but not limited to descriptions and depictions of colours and styles, is up-to-date, complete, accurate, reliable or error-free. The colour and texture of leather may vary. The beauty of our goods is that all bags are hand-made and therefore you are buying a totally unique item. Payment We will not be liable for delay or cancellation in the event that we are unable to obtain authorisation for any payment that you make for any reason. Risk in the goods Risk in the goods will pass to you on delivery of the goods. Property in the goods Property in the goods will only pass to you when we have received and processed full, authorised and non-fraudulent payment from you. Until then, we will retain the legal ownership of the goods. In the event of a refund, legal ownership of the goods will revert to us immediately. Delivery When placing an order, you must specify a delivery option and a delivery address. We will endeavour to deliver the goods to you within the estimated timescale, but we cannot guarantee to do so and time of delivery shall not be of the essence or legally binding. Where you have ordered more than one item, we reserve the right to deliver each item separately. Where you are applicable for free delivery, whether because of the number of items ordered or for any other reason, delivery will be deducted from your refund should you decide to return your goods in accordance with our refunds and exchanges policy. This is not a fee and we will only deduct the exact amount paid by us for Postage and Packing. Please note that we do not offer codes for free shipping on discounted orders unless explicitly stated. Free shipping only applies to items shipped via Royal Mail. We cannot accept responsibility or liability for any delay caused by the actions or omissions of any third party. Receipt of goods Upon receipt, we require you to examine the goods and you will in any case be deemed to have done so. Any cancellation of your order must be made in accordance with our refunds and exchange procedure (see below=. We shall not be obliged to offer a refund or exchange in any other circumstances. Your statutory rights are not affected. Refunds and exchanges If you have ordered an item from our Online Boutique and you are not completely happy with it, we guarantee to refund your money provided that you inform us within 7 days of delivery of your intention to return the item and return it to us within 14 days of receipt. Please do not send anything back without first letting us know. If you are outside of the European Union it is your responsibility to fill in a CN22 customs form. You must write that the item is returned goods, or a repair, as applicable. Packages returned without a CN22 customs form or which do not state that the items are returned goods will automatically be rejected and returned to sender. There is nothing we can do about this so please take extra care! The item must reach us in exactly the same condition as when we posted it to you. All items are checked before dispatch, but in the event that you find a defect in the leather or the hardware you must inform us immediately. Failure to do so may mean that we cannot be held responsible. A photograph may be required for clarification purposes, so that we know where to ask you to return the item. Refunds will be credited by the original method of payment. We are not able to exchange Belen Echandia goods purchased from another store or goods made to order. Refunds will be processed for the price of purchase and is not inclusive of delivery or refund fees. Please remember to ask your post office for proof of postage and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money or send new items as an exchange. If you wish to exchange your stock item, we must be notified within 7 days of delivery and your item must be returned within 14 days of receipt. Any balance/and shipping cost incurred by the exchange is the responsibility of the customer and must be paid before dispatch of the second item. Returning faulty goods If you believe that your goods are faulty due to a manufacturing fault, please contact us immediately upon safe receipt of the item and we will do our best to help you. We reserve the right to use our discretion when deciding whether to replace or repair faulty and damaged goods. This will not affect your statutory rights in any way. Bespoke items cannot be refunded in any circumstances. If there is a genuine problem with a bespoke item, it will be replaced or repaired at our discretion. Returning gifts Every item purchased as a gift contains a gift receipt. The recipient can present this gift receipt for an exchange within 7 days as detailed above. We are only able to exchange goods purchased from the Belen Echandia Online Boutique. If you have been given a bespoke item as a gift, please contact Customer Services for more information. Distance selling regulations ("DSR") In addition to our returns policy, you are entitled under the DSR to cancel any item purchased from our Online Boutique within 7 working days (beginning the day after receipt). | You must notify us of your cancellation in writing and you will be responsible for all postage costs relating to your order. You also undertake to post the items back to us immediately. Bespoke items are made to order especially for you and cannot be cancelled. Deposits placed on our website are not refundable, although we will always do our very best to help you. None of the above affects your statutory rights. Complaints procedure If you wish to complain about any matter please contact Customer Services. Legal disclaimer Belen Echandia Limited (Belen Echandia, "we", "us" or "our") provides the content of the website, including all names, logos, images, pictures and any other information relating to Belen Echandia on an 'AS-IS' basis and make absolutely no representations or warranties of any kind (whether express or implied by law) to the extent permitted by law, including but not limited to the implied Sale of Goods warranties of suitability for a particular purpose, satisfactory quality, security and non-infringement. Use of belenechandia.com You may not copy, broadcast, republish, download, reproduce, post, transmit, make available to the public, or otherwise use the content of the website in any way or for any reason other than your own personal, non-commercial use. You agree not to adapt, alter or create any work derived from the website except for your own personal, non-commercial use. If you wish to request permission to use any content of the website, please write to us requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal. Intellectual Property All materials contained on the website including but not limited to the text, images, names and logos identifying Belen Echandia goods and services or third parties and their goods and services are subject to various forms of intellectual property including but not limited to any copyright, design rights and trade marks that Belen Echandia and/or third parties is, are or may be entitled to. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright or other intellectual property right of Belen Echandia Limited or any third party. Proposals We will be delighted to receive your designs, ideas, suggestions, submissions, proposals or ideas (a "Communication") regarding the website or our goods but any such Communication of any kind that is sent to us, whether by invitation or otherwise, is deemed be non-confidential and non-proprietary and anyone sending, supplying or causing such information to be sent to us will be deemed to do so in a non-confidential way. By sending us a Communication you grant us, royalty-free, all rights and interests in that you may have in the Communication and/or its contents and acknowledge that we may not return it to you or enter into any further correspondence with you in connection with the Communication. Furthermore, by sending us a Communication you warrant that you own the rights to the Communication and you agree to indemnify us against any and all claims arising from your sending us a Communication. Limitation of liability Neither we nor any third party involved in the administration of the website will be liable under any circumstances for any consequential losses (whether such losses are foreseen, foreseeable, unknown or otherwise) arising from the use of the website, including but not limited to loss of profit or anticipated profit, loss of opportunity, loss of or injury to reputation, loss of data, loss of or damage to property, third party losses, loss of business, loss of goodwill or any damages of whatever kind arising out of or in connection with the use of the website. We make no representation or warranty whatsoever that the content or functions of the website or the server which makes its content available will be error or virus free, provide an uninterrupted service, or that faults will be corrected. Indemnification You agree to defend, indemnify and hold us harmless for any loss, damages or costs which we incur as a result of your use of the website or any action you take which has an adverse effect on the website. Prevailing terms If there is any conflict between these terms and conditions and any other, more specific terms and conditions contained anywhere else on the website, in any of Belen Echandia's Terms and Conditions or more precisely in any agreement between yourself and Belen Echandia, the latter shall prevail. Severance of terms If any provision of these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions of these terms and conditions, and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions. Governing law and Jurisdiction These terms and conditions will be governed by and interpreted in accordance with the laws of England and Wales. BE Couture Orders Belen Echandia cannot take responsibility for orders that have been placed incorrectly or changes to BE Couture orders that have been made incorrectly. To ensure that your order and changes have been made correctly and that your BE Couture order is according to desired specifications follow these steps: 1. The customer is responsible for making sure that they are logged in while placing their BE Couture order or changes to the order will not be possible after the order has been submitted. 2. After placing the order or after making any changes, customers are responsible for logging back in and making sure that their desired changes are showing correctly. 3. Because customers are free to change their order at any time up until the time the order is collected, we are not able to check BEC orders for mistakes, since it would not be possible for us to know if a customer has changed their mind and their order. It is the customer’s responsibility to ensure that their order is correct on the system at all times, since an order logged on our system is live and can be produced at any time. 4. Please bear in mind that EDD means the Earliest Delivery Date. This is the earliest date you want to receive your bag. It allows people to place orders well in advance of their required delivery date if they so wish. 5. The only customizations that are allowed and produced are the ones available on our features dropdown list and extras section of BE Couture. Any notes, comments, or requests made for miscellaneous customizations will not be taken into account when producing one's BEC bag. Click here to read on.... Sample Sale Orders Sample sale bags are normally in very good condition unless otherwise stated on the product listing. Sample sale bags may be missing certain features of a regular stock bag such as but not limited to, BE tags, tassels, and straps. We are not responsible for disclosing missing features as sample sale bags are sold in "as is" condition. Any returns or exchanges will be done at our discretion. Price Adjustment Policy Regular priced stock items purchased within 2 weeks of a sale are eligible for a price adjustment. Bespoke and discounted items are not eligible for price adjustments. All price adjustments will take into account the shipping charges that are normally due on sale items. |
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