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BE Help

Contact us

Tuesday, 28 December 2010 by Jackie Cawthra Contact us:

To order a bag which is not in stock, please send an email to Order and Sales detailing the model code and colour and your contact details and we will be in touch.

Your email:

Your phone number:




E-mail is one of the best ways to reach us. We will endeavour to respond personally within 24 hours.

Please use the box above and choose the appropriate heading to help us to find the right person to answer your query.



We love chatting with our customers.

You can usually reach us between 8.30 and 5.30 GMT. Our number is 0203 286 2138. If we are busy with a customer, please leave us a message and we will call you back as soon as we can.

Alternatively you can call our US office on 001 646 652 6914 between the hours of 9.30 and 6.30 EST.

If you are calling outside of office hours or we cannot get to the telephone, please leave a message on our answering machine giving your name, the full details of your order or query and a contact number and e-mail where we can reach you. We promise to get back to you promptly.

By Post

Please write to us at:

Belen Echandia
Unit F, Merlin Centre
Gatehouse Close
Aylesbury HP19 8DP

Please do not send anything without notifying us first. Bags should not be returned to this address. We are not responsible for bags returned or money sent to this address.

Always call or email us before sending a cheque or returning an item.

Retail stores

To enquire about stocking Belen Echandia bags please use the box above and select the heading "I am a Retailer",or email orders(@) & copy to info(@) with the heading "I am a Retailer".

The brackets help to protect us from spam. Please remove them before pressing send. We will endeavour to respond immediately. If for some reason you do not receive a response from us, please try again.

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