I got your messages this am and have spent all day trying to compose an appropriately eloquent thank you but I think I am too tired from all the post -holiday cleanup! My words cannot express how thankful I am to be dealing with a business that cares so much about its customer service and stands behind its company motto. I have only dealt with one or two other companies in the past decade that truly stand for what they believe in - excellence of product, workmanship, caring, as well as accountability when mistakes arise. Most oftentimes in a company or business, it is the bottom line, not the customer, that matters. Belen Echandia is not one of those companies and it clearly shows.
I am proud to carry Belen Echandia bags and I sincerely hope you, your family, Aimee, Rose, Marco, and everyone at the company have a joyous and prosperous New Year!
With much thanks and gratitude ,
Thank you so much for taking the time to write this. We really appreciate your kindness in doing so and we wish you the happiest New Year and 2011.